SMS Messaging Terms

Hearthstone Properties, LLC

Effective Date: July 1, 2026

SMS Program
Hearthstone Properties provides SMS communications for operational, customer service, property management, sales, and maintenance purposes.
types of messages

Depending upon your relationship with Hearthstone, you may receive:

Prospective Buyers

  • Tour reminders
  • Appointment confirmations
  • Requested information
  • Follow-up communications


Residents

  • Building announcements
  • Maintenance notifications
  • Package notifications
  • Concierge communications
  • Emergency alerts


Employees

  • Work assignments
  • Maintenance dispatches
  • Building alerts
  • Operational notifications


Contractors

  • Service dispatches
  • Emergency requests
  • Scheduling updates


Vendors

  • Service coordination
  • Operational updates
  • Infrastructure notifications
Consent

Consent may be obtained through:

  • Website forms
  • Employment onboarding
  • Contractor onboarding
  • Vendor onboarding
  • Resident agreements
  • Purchase agreements
  • Leasing agreements
  • Verbal authorization
  • Written authorization
Opt Out
Reply STOP.
Assistance
Reply HELP.
Frequency
Message frequency varies.
Charges
Message and data rates may apply.
Privacy
Mobile numbers are never sold or shared for marketing purposes.
Acceptable Use & CommUnication

This page is a bit different—it explains how your broader digital ecosystem works.

Communications

Hearthstone may communicate using:

  • Email
  • SMS
  • Voice calls
  • Mobile applications
  • Resident portals
  • AI-powered chat services
  • Customer service platforms
  • Website chat
  • Push notifications (future)


Communications are intended to improve service delivery, operational efficiency, emergency response, customer support, and resident experience.

Automated Communications

Some communications are generated automatically by building systems or business software.

Examples include:

  • Fire alarm notifications
  • Building maintenance dispatches
  • Internet outage alerts
  • Appointment reminders
  • Tour confirmations
  • Resident notifications
  • Operational updates


These messages are informational and are not marketing communications unless expressly identified as such.

AI Services

Hearthstone may utilize artificial intelligence technologies to:

  • Answer inquiries
  • Route requests
  • Assist with customer service
  • Coordinate maintenance
  • Improve resident services
  • Summarize communications
  • Assist employees with operational workflows


AI-generated responses may be reviewed by authorized personnel to improve service quality.

Future Digital Services

As Hearthstone expands, additional communication methods or digital services may be introduced. Continued use of those services constitutes acceptance of the applicable policies and terms published on this website.

about hearthstone

Hearthstone Properties is the parent company behind a carefully curated portfolio of commercial real estate, office environments, event venues, property services, and mission-critical infrastructure in Middle Tennessee. Each of our companies operates with a distinct purpose, yet together they reflect one shared commitment: creating spaces and services where businesses thrive and communities gather.

From vibrant mixed-use developments to state-of-the-art data infrastructure, Hearthstone Properties delivers forward-thinking solutions designed for today’s evolving business landscape.